1. Try before paying
Every Ghost Kitchen creator tool includes a full fourteen-day trial without a payment card. A trial does not convert automatically into a paid subscription and does not create a charge when it ends.
2. Canceling a subscription
You may cancel through the customer billing portal at any time. Cancellation prevents the next renewal. Unless a refund, dispute, or legal requirement ends access sooner, the license remains active through the paid billing period.
Cancellation does not delete local project files or previous exports. Your work remains yours, but continued use of the application requires an active trial or subscription.
3. Refund requests
Lemon Squeezy is the primary merchant of record and legal seller and processes refund requests under its buyer policy and applicable consumer law. Use the billing portal or receipt link, or contact hello@ghostkitchen.studio promptly with the order email and receipt number so we can coordinate with the merchant of record.
Ghost Kitchen will not ask a customer to accept an off-platform repayment for a transaction made through the merchant of record. Refunds end the associated license access when the merchant of record records them as final.
4. Renewals, seats, and duplicate charges
If you believe a renewal, seat quantity, prorated upgrade, or duplicate charge is incorrect, contact us before opening a payment dispute. We will investigate and coordinate any correction with the merchant of record.
Annual subscriptions are billed at the annual price shown at checkout. Upgrades to the Pipeline subscription should apply any prorated credit displayed before confirmation.
5. Chargebacks
The merchant of record administers chargebacks and may temporarily suspend the associated license while a dispute is reviewed. Ghost Kitchen may provide transaction and access evidence needed to resolve the dispute.
A payment dispute may result in the transaction amount and a dispute fee being deducted from Ghost Kitchen's payout. That commercial cost does not reduce any non-waivable rights the customer has under applicable law.
6. Mandatory rights and contact
This policy does not limit withdrawal, refund, warranty, or other consumer rights that cannot be waived under applicable law. Questions may be sent to hello@ghostkitchen.studio with “Billing” in the subject line.